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Introduction to ISO 9001:2015

Course Description

Course Code : BMBA1010

ISO 9001:2015 is an international standard of requirements providing businesses with the framework to run an effective Quality Management System. It is easily adaptable allowing it to apply to any type of business wishing to achieve ISO 9001 Certification.

This course aims to help you understand ISO in a simplified manner. Most companies are already following procedures without realising, this course will simply help you implement the standard.

ISO 9001:2015 can be adopted by any organisation to provide their products and services in a consistent way whilst enhancing customer satisfaction.

Benefits of ISO 9001:2015 when used properly include:-

  • An increase in profits
  • More effective management
  • Effective process management
  • Risk reduction
  • Win new business
  • Stand out from your Competitors
  • Greater internal confidence
  • Increased customer satisfaction, repeat business and new clients


Course Objectives

Designed for those needing to understand the business benefits of a process-based management system and the new requirements of ISO 9001:2015 this course explains how the standard can be used as a framework for managing risk and for continual improvement.

Course Features

  • Overview of ISO 9001:2015 and its relevance to a business/quality management system;
  • Identifying key interested parties, the key issues of business and risk-based thinking;
  • Communication, resources, training, competence and documented information;
  • Quality Management Principles and the key components of a QMS;
  • Annex SL as a framework for all management system standards;
  • Process approach and how it is used in quality management;
  • How a QMS establishes a culture of continual improvement;
  • Leadership and management commitment;
  • Integration of management systems;
  • Performance evaluation & analysis;
  • The role of Certification Bodies.